Success Academy
About Us
Organizations that help their people better manage their professional and personal lives foster happier and more engaged employees at work. Effective employee training can improve employee and customer loyalty, satisfaction, and commitment to your organization. Furthermore, training helps establish and reinforce organizational goals, which can affect the culture and shape your organization's future success.
In partnership with Culture CARES® Global, Success Academy training helps cultivate strong work environments that promote organizational, employee, and customer success through 10 core pillars.
How it works
Attendees complete training modules in a single day or over two consecutive days.
The training can be done in person or online.
Modules have up to eight hours of content
Personal plans associated with each module
Valuable skills gained for all levels of employment
10 Core Pillars of Learning & Development for Leaders & Managers
Success Academy explores the various factors affecting employee well-being and productivity, customer service, organizational image, and employee retention. There are ten modules covering the following focus areas:
1
Communication
Learn and understand verbal and nonverbal communication, and superior listening skills.
2
Conflict Management
Learn strategies and techniques for resolving tough issues and turning a difficult customer into a loyal one.
3
Team Building
Understand how teams work together, what common problems teams encounter, and how to solve them.
4
Stress Management
Learn to identify stress causes, and then discuss and practice dozens of stress management tips and techniques.
5
Customer Service
Explore key skills and attitudes necessary to meet stakeholder’s needs effectively.
6
Decision Making & Problem Solving
Learn decision-making styles, processes, and techniques and when to apply them.
7
Time Management
Explore time management techniques that help employees stay balanced and be more effective in the workplace.
8
Values and Ethics
Evaluate ethical behavior, including what’s appropriate and what’s not.
9
Attitude
Learn how attitudes at work affect customer success, the organization’s image, productivity, and employee retention.
10
Managing Change
Learn skills for adapting to and accepting change.